Terms of service

Terms of Service

Last updated: 28 July 2026

Welcome to ekck. These Terms of Service apply when you visit our website, use our online store or purchase products from us.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.

1. About ekck

This website and online store are operated by:

KCK Group B.V.
Trading as: ekck
Kreekweg 16
3133 AZ Vlaardingen
The Netherlands

Chamber of Commerce registration number (KVK): 42053513
VAT identification number: NL869493851B01
Email: info@kckgroupbv.com

In these Terms, “ekck”, “we”, “us” and “our” refer to KCK Group B.V. “You” and “your” refer to the visitor, customer or person using our services.

2. Scope of these Terms

These Terms apply to:

Your use of the ekck website and online store;
Orders placed through our website;
Communications and customer-service interactions with ekck;
Promotions, discount codes and complimentary gifts;
Any other service that refers to these Terms.

Our Privacy Policy, Shipping Policy and Returns & Refunds Policy also apply where relevant. Together, these documents explain the agreement between you and ekck.

If a specific promotion, product or service has additional terms, those additional terms also apply. In the event of a conflict, the more specific terms will apply to that promotion, product or service, provided they do not restrict mandatory consumer rights.

3. Using our website

You may use our website only for lawful personal or business purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent, unlawful or abusive purposes;
Attempt to gain unauthorised access to our website, systems, customer accounts or data;
Introduce viruses, malicious code or other harmful technology;
Interfere with the operation, security or availability of the website;
Use automated systems to scrape, copy or extract substantial website content without our permission;
Impersonate another person or provide deliberately false information;
Use our content, branding or product imagery in a misleading or unauthorised commercial manner.

We may take reasonable measures to protect our website, customers and business where we detect misuse, fraud or a security threat.

4. Customer accounts

Certain features may allow you to create or use a customer account. You are responsible for:

Providing accurate and current information;
Keeping your login details confidential;
Taking reasonable steps to prevent unauthorised access;
Informing us if you suspect that your account has been used without permission.

You are responsible for activity performed through your account unless the activity resulted from circumstances for which ekck is legally responsible.

We may temporarily restrict an account where this is reasonably necessary to investigate fraud, misuse or a security incident.

5. Product information

We aim to describe and present our products as accurately as reasonably possible. Product pages may include information about:

Design, colour and material composition;
Fit and sizing;
Care instructions;
Availability;
Price;
Expected dispatch information.

Colours may appear slightly different depending on the screen, device settings and lighting used to view a product. This does not affect your rights if a product materially differs from its description.

Measurements and fit descriptions are provided as guidance. Minor production tolerances may occur between individual garments.

Product availability may change. Adding an item to your basket does not reserve it.

6. Prices and taxes

Product prices are shown in the currency displayed on the website. Unless clearly stated otherwise, prices offered to consumers within the European Union include applicable VAT.

Delivery charges and any other applicable costs are displayed during checkout before you place the order.

For deliveries outside the European Union, customs duties, import taxes and local charges may apply. Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

We may change prices at any time. A price change does not affect an order that we have already accepted.

7. Obvious pricing or product errors

We take reasonable care when publishing product information and prices. However, an obvious typographical, technical or pricing error may occasionally occur.

If we discover an obvious error before accepting an order, we may correct it and ask whether you wish to proceed at the correct price or with the corrected information.

If you do not wish to proceed, or if we cannot contact you within a reasonable period, the affected order will be cancelled and any amount already paid will be refunded.

We will not rely on this section to avoid an order merely because a product later becomes less profitable or is offered in a valid promotion.

8. Placing an order

Before submitting an order, you are responsible for checking:

The selected product, colour and size;
The quantity;
Your delivery and billing information;
The selected payment and delivery method;
The total price and applicable charges.

By selecting the final order button, you submit an offer to purchase the products in your basket and confirm that payment is required.

After placing the order, you will normally receive an automated confirmation email. This confirms that we have received your order. A sales agreement is accepted when we send a shipping confirmation or otherwise expressly confirm acceptance of the order.

We may decline an order before acceptance where there is a legitimate reason, including:

The product is unavailable;
Payment has not been authorised;
The delivery address cannot reasonably be serviced;
There is an obvious product or pricing error;
The order appears fraudulent or abusive;
The order violates an applicable law or restriction;
A stated purchase limit has been exceeded.

If we decline an order after payment has been reserved or collected, we will release or refund the affected amount without undue delay.

9. Payment

The payment methods available to you are displayed during checkout.

By submitting payment information, you confirm that:

The information provided is accurate;
You are authorised to use the selected payment method;
Sufficient funds or credit are available;
The payment provider may process the transaction.

Payments may be processed by Shopify and selected third-party payment providers. Their separate terms and privacy practices may also apply.

We may perform reasonable fraud-prevention and payment-verification checks before accepting or dispatching an order.

10. Order changes and cancellations

We will make reasonable efforts to assist, but we cannot guarantee that a change can be made after an order has entered processing.

If an order has already been dispatched, you can exercise your applicable withdrawal and return rights after receiving it. More information is available in our Returns & Refunds Policy.

11. Shipping and delivery

Orders for in-stock products are normally dispatched within one business day after payment has been successfully confirmed, unless a different dispatch time is stated on the product page.

Dispatch time is separate from carrier delivery time. Delivery dates and transit periods shown during checkout are estimates unless a guaranteed date is expressly agreed.

Complete shipping information, including tracking, delays, incorrect addresses, damaged parcels and international charges, is provided in our Shipping Policy.

The risk of loss or damage remains with ekck until the products are delivered to you or to a third party designated by you, other than a carrier independently selected by you, as required by applicable consumer law.

12. Right of withdrawal and returns

Consumers purchasing online generally have the right to withdraw from an eligible purchase within 14 days after receiving the order, without giving a reason.

After notifying us of the withdrawal within that period, the products must generally be returned within a further 14 days.

The conditions, return instructions, costs, exceptions and refund procedure are described in our Returns & Refunds Policy.

The right of withdrawal is separate from your rights where a product is defective, damaged or not as described.

13. Product conformity and legal guarantee

Products supplied by ekck must conform to the sales agreement and possess the characteristics and quality that a consumer may reasonably expect based on the product description and applicable law.

If a product is defective, damaged or incorrectly supplied, contact info@kckgroupbv.com and include your order number and a clear description of the issue.

Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, reimbursement or termination of the sales agreement.

Nothing in these Terms restricts any mandatory legal guarantee or conformity right.

14. Discount codes

Discount codes are subject to the conditions communicated with the applicable promotion.

Unless expressly stated otherwise:

A discount code may be used only once per eligible customer or order;
Only one discount code may be used per order;
A code cannot be exchanged for money or store credit;
A code cannot be applied retrospectively to an existing order;
A code may have an expiry date, product restriction or minimum order value;
A code may not be sold, reproduced or used fraudulently.

We may refuse or cancel the unauthorised use of a discount code. This does not affect valid orders or mandatory consumer rights.

15. Complimentary gifts and tote-bag promotions

ekck may offer a complimentary gift, including a tote bag, with a qualifying order.

Unless the specific promotion states otherwise:

The promotion is available only while stocks last;
Only one complimentary gift is available per qualifying customer or order;
The applicable eligibility conditions must be satisfied;
The gift has no cash value and cannot be exchanged for money;
A specific colour or version is not guaranteed unless a choice is offered during checkout;
Orders placed solely to misuse the promotion may be cancelled before acceptance.

When a complete qualifying order is returned, the complimentary gift should also be returned unused. The handling of the gift and any partial return will follow the promotion terms and our Returns & Refunds Policy.

Any complimentary gift remains covered by mandatory rights relating to safety and conformity where applicable.

16. Promotions and availability

Promotions may be subject to:

A start and end date;
Product or collection restrictions;
A minimum purchase amount;
Customer or geographic restrictions;
Stock availability;
A maximum number of uses.

We may end or modify a promotion before an order is placed where there is a legitimate reason. Changes will not affect an order that has already been validly accepted under the earlier promotion.

17. Resale and purchase limits

Our products are primarily offered to end customers. We may apply reasonable purchase limits where necessary to protect product availability, prevent fraud or manage a limited release.

We may decline an order before acceptance where there are reasonable grounds to believe that automated purchasing, unauthorised resale or abusive conduct is involved.

18. Intellectual property

Unless otherwise stated, the content available through this website is owned by or licensed to KCK Group B.V.

This includes, where applicable:

The ekck name and branding;
Logos and graphic elements;
Product designs and artwork;
Photographs and videos;
Written content and product descriptions;
Website layouts, graphics and visual materials.

You may view and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit our protected content without prior written permission, except where permitted by law.

19. Reviews, messages and submitted content

Where you submit a review, image, message or other content, you confirm that:

The content is truthful and based on your genuine experience where relevant;
You have the right to provide the content;
The content does not infringe another person’s rights;
The content is not unlawful, threatening, discriminatory, misleading or malicious;
The content does not contain harmful software or unauthorised advertising.

Where you voluntarily submit content for publication, you grant ekck a non-exclusive, worldwide and royalty-free licence to use, reproduce and display that content for operating and promoting ekck, subject to applicable privacy and intellectual-property law.

We may remove submitted content where there is a legitimate reason, including illegality, infringement, abuse, spam or irrelevance. We will not manipulate genuine customer reviews in a misleading manner.

20. Third-party services and links

Our website may contain links to or integrations with services operated by third parties, including payment providers, delivery carriers, social-media platforms and Shopify services.

Third-party services may be subject to their own terms and privacy policies. ekck is not responsible for the independent content, availability or conduct of a third-party service, except where applicable law provides otherwise.

21. Website availability

We aim to keep our website accurate, secure and available. However, access may occasionally be interrupted because of:

Maintenance or updates;
Technical failures;
Security incidents;
Internet or hosting interruptions;
Circumstances outside our reasonable control.

We may modify or temporarily suspend parts of the website where reasonably necessary. This does not affect obligations arising from orders that have already been accepted.

22. Liability

ekck is responsible for loss or damage where liability cannot legally be excluded, including where loss results from our intentional conduct, gross negligence or failure to comply with mandatory consumer law.

To the extent permitted by law, ekck is not responsible for loss that:

Was not reasonably foreseeable when the agreement was made;
Results from misuse of a product contrary to its instructions or intended purpose;
Results from inaccurate information supplied by the customer;
Results from circumstances outside our reasonable control;
Concerns indirect business loss suffered by a customer acting for commercial purposes.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be restricted.

23. Events outside our reasonable control

We are not responsible for a delay or failure caused by events outside our reasonable control, such as severe weather, natural disasters, war, civil unrest, government measures, strikes, carrier disruptions, cyber incidents, utility failures or major supply-chain interruptions.

We will take reasonable steps to reduce the effect of such an event and keep affected customers informed where appropriate.

Mandatory consumer rights relating to delivery, cancellation and reimbursement remain applicable.

24. Complaints

Email: info@kckgroupbv.com

Include your full name, order number and a clear explanation of the issue. Relevant photographs may help us review product or delivery complaints.

We will review complaints carefully and aim to provide a substantive response within a reasonable period.

25. Governing law

These Terms and agreements with ekck are governed by the laws of the Netherlands.

If you are a consumer residing in another country, this choice of law does not remove any mandatory consumer protection available to you under the laws of your country of residence.

Disputes may be submitted to a competent court in accordance with applicable law. Nothing in these Terms requires a consumer to give up a legally protected right to bring a claim before a competent court.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited only to the extent necessary.

The remaining provisions will continue to apply.

27. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive the right to enforce it later.

This section does not allow us to delay or avoid a mandatory legal obligation.

28. Changes to these Terms

We may update these Terms when our website, services, business practices or legal obligations change.

The version that applies to an order is generally the version made available when the order was placed, unless a change is required by law or expressly agreed with you.

The latest version will remain available on this page with the updated revision date.

29. Contact

Questions about these Terms can be sent to: