FAQ

In-stock orders are prepared and dispatched within one business day after payment is confirmed, unless a different dispatch time is stated on the product page. Orders placed during weekends or Dutch public holidays are processed on the next business day.

When tracking is available, you will receive a shipping confirmation with a tracking link after the parcel has been handed to the carrier. It can take several hours before the carrier activates the tracking information.

Email info@kckgroupbv.com as soon as possible and include your order number. Because we prepare orders quickly, we cannot guarantee a change or cancellation after processing has started.

The destinations currently available are displayed during checkout. Shipping methods, delivery estimates and costs are shown before payment. Read our Shipping & Delivery policy for more information.

Eligible online purchases can generally be withdrawn within 14 days after receipt. After notifying us within that period, the item must be returned within a further 14 days. Normal return shipping costs are paid by the customer. Read our Returns & Exchanges policy for the full conditions.

We do not guarantee direct exchanges because stock can change while a return is in transit. The quickest option is usually to return the original item for a refund and place a new order for the preferred size or colour.

We process eligible refunds without undue delay after receiving the return or reliable proof that it has been sent back. The refund is issued to the original payment method. Your bank or payment provider may need additional time before the amount appears in your account.

Contact info@kckgroupbv.com as soon as reasonably possible. Include your order number, a description of the issue and clear photographs of the product, packaging and shipping label where relevant. Please wait for our instructions before returning the item.

Check the fit information and size guide on the individual product page. Different styles can have different measurements, so use the guide for the exact product you are considering rather than relying only on your usual size.

Always follow the care label inside the garment. Unless the label says otherwise, wash gently and inside out, avoid high temperatures and do not iron directly over prints or raised details.

The complimentary tote bag is connected to a qualifying first order and is available while stocks last. It is limited to one per eligible customer or order, has no cash value and should be returned unused when the complete qualifying order is returned.

Use our contact page or email info@kckgroupbv.com . For an existing order, include your full name and order number so we can help efficiently.